by Adam | Jan 14, 2017 | Blog, Problem solving
When our customers have a problem they can either email our help system so their problem is tracked or they can phone us (and then we put it into the system to ensure it’s tracked), depending how urgent the problem is. The challenge is that when something serious goes...
by Adam | Jun 10, 2013 | Blog
Technology advances mean that what may appear to be a landline – isn’t. Voice over Internet Provider (VoIP) has been around for quite a long time and many people use Skype regularly and other similar services, like Vonage. The most common usage is for people who are...
by Adam | May 30, 2013 | Blog
Ofcom are about to get involved in the complexities of phone calls to those annoying non-geographic numbers. For years there has been confusion over costs – mostly because when the 087 and 084 numbers were launched most households were BT customers. However, things...
by Adam | Dec 10, 2012 | Blog
If you find yourself unexpectedly working from home, do you suffer from frustration because you can’t get at the information and systems you need? If you’re struck down by a cold or flu and have an urgent contract to complete, you don’t want to struggle into the...
by Adam | Nov 20, 2012 | Blog
It doesn’t matter whether you have a big company or a small one, moving offices has costs – as we know having undergone an office move earlier this year. Most people think about the obvious costs like removal services, downtime as the business is ‘in transit’ and the...
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