Factory Reset a Cisco VoIP Phone

Sometimes a Cisco phone will loose its configuration, sometimes after a power cut, sometimes after the internet connections changes, sometimes for no reason at all! If this happens, you can follow these instructions to factory reset the phone: Fully reset the phone by...
The country life – but poor broadband!

The country life – but poor broadband!

The Challenge One of our clients owns an office building in a very rural area.  The building is let out to various small companies as business offices – but the tenant turnover has been high.  Quite apart from the inconvenience, it cost agency fees every time a new...

NotSpots – are you in one?

Everybody has a mobile phone today don’t they?  Most people do and certainly if you’re in business you can’t survive without one. Today’s mobile phones are immensely powerful computers – they run on the mobile signal or wifi, they can take really good photographs,...

Out of our control …

When our customers have a problem they can either email our help system so their problem is tracked or they can phone us (and then we put it into the system to ensure it’s tracked), depending how urgent the problem is. The challenge is that when something serious goes...

How customer focused are your systems?

When you review your technology what drives your decision? Ease of use for staff? Keeping up with the latest programmes, systems, apps, etc? The old systems can’t cope any longer? The new system will improve the service the customer gets? The frightening thing is that...

Whose systems are your staff using?

What happens when your internal systems don’t do what your staff want them to?  Any slightly computer literate employee will look for a usable solution.  This can result in all kinds of chaos! Some of your staff are using Dropbox to share work; while others are using...