IT Support Technician

Via Wire were established in 2010 and provide IT Support, telephone systems, Internet connectivity and cloud-based IT solutions to small and medium businesses across the UK. 

Our full-time IT Support Technician will work 37.5 hours per. week (Mon-Fri 9am to 5pm with a 30 minute lunch break each day).  On occasion there will be a requirement for bank holiday and weekend working and overnight stays where time off in lieu and/or additional payments will be made. 

The key requirements of the role are to: 

• Support clients via telephone and face-to-face 
• Maintain records of faults and fixes using a ticket management system (Zendesk) 
• Produce technical documentation for internal use 

Essential 

• Experience of providing IT support to clients 
• Good working knowledge of networking, Microsoft desktop software, printers and other hardware 
• Experience of working in a team-oriented environment 

• Excellent communication skills 
• Ability to listen and clarify where necessary. 
• Full, clean driving licence. 

Desirable 

• Knowledge of VoIP, Asterisk, Microsoft Dynamics NAV, Microsoft Azure, Wordpress