IT Support Technician

Are you good with people – and love technology?
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About the Company

Via Wire were established in 2010 and provide IT Support, telephone systems, Internet connectivity and cloud-based IT solutions to small and medium businesses across the UK. 

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The Role

Our full-time IT Support Technician will work 37.5 hours per. week (Mon-Fri 9am to 5pm with a 30 minute lunch break each day).  On occasion there will be a requirement for bank holiday and weekend working and overnight stays where time off in lieu and/or additional payments will be made. 

The key requirements of the role are to: 

  • Support clients via telephone and face-to-face 
  • Maintain records of faults and fixes using a ticket management system (Zendesk) 
  • Produce technical documentation for internal use 
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Skills, Experience and Competencies

Essential 

  • Experience of providing IT support to clients 
  • Good working knowledge of networking, Microsoft desktop software, printers and other hardware 
  • Experience of working in a team-oriented environment 
  • Excellent communication skills 
  • Ability to listen and clarify where necessary. 
  • Full, clean driving licence. 

Desirable 

  • Knowledge of VoIP, Asterisk, Microsoft Dynamics NAV, Microsoft Azure, Wordpress
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Benefits

  • Competitive salary 
  • 28 days holiday (including bank holidays) 
  • Full training provided 
  • Use of Microsoft Surface Book or Laptop 
  • Free parking
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To Apply

Send your CV to jobs@viawire.net together with a covering letter explaining why you are the right person for us and detailing your experience in each of the technologies listed at https://viawire.net/technology.
STRICTLY no agencies.