Don't waste time, call in the experts
IT expertise at your fingertips
Most of our clients retain our services so that, when there’s a problem they can pick up a phone or drop our help desk an email – and there’s no hassle, just a speedy service.
IT support contracts come with an 8 business hour, (upgradable) response service level agreement (SLA) – We don’t just respond when things go wrong, but work with your team to keep everything in good working order. This means fewer faults.
Not sure how much support you’ll need?
Some of our clients simply buy a block of hours – and top up when they’re coming to the end of it. This works well for smaller organisations or as a ‘starter’ so you get an idea of how many hours a month you’re likely to need.
When you need help – just call
Some of our clients work on a Pay As You Go basis – this means that when you need IT support you simply call us up and are invoiced for whatever we do.
The plus is that you only pay for what you need
The challenge may be that retained clients take precedence so, if all our technicians are busy, it may take a little while to get you sorted out.
If you have an internet connection you can get online support any time during working hours. If it’s the internet connection that’s the problem sometimes this can still be fixed remotely or one of our technicians will visit you to get your business back on track quickly.
If you need help right now
Pick up the phone and call one of our technicians
Frequently Asked Questions
Why choose Via Wire?
The whole service is focused on what the customer (that’s you) wants. Our engineers live in the real world and understand how important it is that your business runs smoothly. They’re also passionate about technology and how it can be integrated to make your business run better. They do speak English and will talk to you on the technical level you’re comfortable with.
What do I get?
Technology experts on call whenever you need them. You choose whether that’s on a monthly contract, you buy a block of hours or simply use us as an ‘as and when’ service. You’ll get peace of mind that, if things go wrong, your entire operation won’t grind to a halt for days while it’s fixed.
How much does it cost?
Everyone is different and what you need will be different from the company down the road. It would be easy to put ‘from’ prices to get you all excited, only to then discover that those prices only apply if you have over 1 million devices and the full moon falls on a Wednesday!
We prefer to spend some time with you, listening to your challenges, situation and wish list and then suggest one or more options that will meet your needs. You can be sure that the price will be competitive and the service superb.
Still have more questions?
Call or email us to discuss your specific requirements.