Don't waste time, call in the experts
IT expertise at your fingertips
Most of our clients retain our services so that, when there’s a problem they can pick up a phone or drop our help desk an email – and there’s no hassle, just a speedy service.
IT support contracts come with an 8 business hour, (upgradable) response service level agreement (SLA) – We don’t just respond when things go wrong, but work with your team to keep everything in good working order. This means fewer faults.
Not sure how much support you’ll need?
When you need help – just call
Some of our clients work on a Pay As You Go basis – this means that when you need IT support you simply call us up and are invoiced for whatever we do.
The plus is that you only pay for what you need
The challenge may be that retained clients take precedence so, if all our technicians are busy, it may take a little while to get you sorted out.
If you need help right now
Frequently Asked Questions
Why choose Via Wire?
What do I get?
Technology experts on call whenever you need them. You choose whether that’s on a monthly contract, you buy a block of hours or simply use us as an ‘as and when’ service. You’ll get peace of mind that, if things go wrong, your entire operation won’t grind to a halt for days while it’s fixed.
How much does it cost?
Everyone is different and what you need will be different from the company down the road. It would be easy to put ‘from’ prices to get you all excited, only to then discover that those prices only apply if you have over 1 million devices and the full moon falls on a Wednesday!
We prefer to spend some time with you, listening to your challenges, situation and wish list and then suggest one or more options that will meet your needs. You can be sure that the price will be competitive and the service superb.
Still have more questions?
Call or email us to discuss your specific requirements.