Do technical support helplines give you a headache?

When your broadband goes down and rebooting hasn’t worked you’re faced with calling ‘technical support’, that can be the beginning of a long, frustrating and sometimes expensive, phone call.  It isn’t what you want to spend all day doing...

When officialdom meets social media

After all the riots across Britain it was apparent that many of the rioters were using social media to get messages to and fro.  During the TV programme Question Time the panel was challenged about the authorities’ failure to keep up with this. The problem is that...

What is cloud computing?

A few years ago files hosted on an offsite server were referred to as ‘being in the cloud’, but things have moved on and now Cloud Computing is about having many servers working together to support your computing activity. This means that your server is...