How customer focused are your systems?

When you review your technology what drives your decision? Ease of use for staff? Keeping up with the latest programmes, systems, apps, etc? The old systems can’t cope any longer? The new system will improve the service the customer gets? The frightening thing is that...

Big brother is watching YOU!

There’s been a bit of a flutter about the latest Investigatory Powers Act.  It means we will no longer be a free country – but one where any part of the government can look at our private computers and see what we’ve been looking at. And that’s ANY part of the...

Whose systems are your staff using?

What happens when your internal systems don’t do what your staff want them to?  Any slightly computer literate employee will look for a usable solution.  This can result in all kinds of chaos! Some of your staff are using Dropbox to share work; while others are using...

Getting better connected

There’s been a lot in the media about mobile phone coverage and how much better foreign travellers as they skip to the network with the best signal as they move from place to place.  Meanwhile UK residents have to put up with the best that their chosen network can...

How to get the best from your IT support team

When you sign up to an IT support service it is usually perceived as the number to call when things go wrong, but it should be much more than that.  A good IT support company will help you to achieve your business goals. The problem is that most companies never think...