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Tech Pulse
How IT Support Drives Customer Experience and Business Growth in 2026
When your business reviews technology, what drives your decisions? Is it: Ease of use for staff? Keeping up with the latest software, systems, or apps? Replacing outdated technology that can’t cope anymore? Or improving the experience your customers receive?...
Intermittent Phone Line? Here’s what to do..
Facing a challenge with your phone line? Follow these checks below to help identify the fault.. All phones affected: 1. Check if the internet is working - if it isn't, get the internet challenge resolved and then check if the phones are working again. 2. Is it...
How to Fix a Slow Laptop
Have you ever been working and feel as if everything is taking twice as long as it should? Here's how to fix it.. Before contacting an agent.. RESTART! It is recommended that a restart is carried out every 2-3 days. This helps to refresh the system by cleaning up old...
Managing Office 365 Groups
To manage Office 365 groups you will need to be a delegated owner, these permissions are set by your administrator. Raise a ticket here to request owner permissions. If you are an owner of an Office 365 group, and would like to manage it, follow...
View Call Logs
Your desk phone will maintain call logs where you will find a record of any missed, placed, and received calls. To view your call logs, select the directories button. The symbol should look like an open book as displayed below. This will then display the last 100/150...
Managing another user’s mail and calendar items – Outlook
There are two ways to work with another person's mailbox in Outlook - folder sharing, and delegate access. Folder sharing allows other users to access one or more folders, however it does not give them the permissions to act on your behalf. For example - this...
Streamline Your Business Operations with Microsoft Azure: The Future of Digital Transformation
Success belongs to the most agile businesses — are you ready to stay ahead? One solution that has been transforming organisations worldwide is Microsoft Azure — a powerful cloud platform that enables businesses to optimise their IT infrastructure and integrate data,...