by Adam | Jan 14, 2017 | Blog, Problem solving
When our customers have a problem they can either email our help system so their problem is tracked or they can phone us (and then we put it into the system to ensure it’s tracked), depending how urgent the problem is. The challenge is that when something serious goes...
by Adam | Jun 10, 2013 | Blog
Technology advances mean that what may appear to be a landline – isn’t. Voice over Internet Provider (VoIP) has been around for quite a long time and many people use Skype regularly and other similar services, like Vonage. The most common usage is for people who are...
by Adam | May 30, 2013 | Blog
Ofcom are about to get involved in the complexities of phone calls to those annoying non-geographic numbers. For years there has been confusion over costs – mostly because when the 087 and 084 numbers were launched most households were BT customers. However, things...
by Adam | Aug 10, 2012 | Blog
Most people are familiar with fixed line telephones and mobile phones – but as soon as it gets more complicated, the eyes glaze over and, unless you’re an avid techie, the brain tunes out! However, with today’s business environment a flexible telephone system may be...
by Adam | Jun 10, 2012 | Blog
If you’re growing your team you’ll also need to grow your IT system to accommodate new staff. They’ll need a computer, workstation, or laptop, appropriate work space, a phone (and maybe a mobile), an email address and access to the internet. It can be tempting to...
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