How customer focused are your systems?

When you review your technology what drives your decision? Ease of use for staff? Keeping up with the latest programmes, systems, apps, etc? The old systems can’t cope any longer? The new system will improve the service the customer gets? The frightening thing is that...

Making the most of your applications

Some of the calls we get asking for support are more about understanding how to get an application to carry out a specific activity than about things that fail to work. Having recently spent some time with a Microsoft trainer I’ve learned lots of useful tips that...

Networking isn’t just for computers!

You would think that as an IT geek when I say ‘networking’ I’m talking about connecting computers up.  However, I’m not that much of a geek and I speak proper business language so ‘networking’ means a method of helping my business to grow. For decades people have...

Windows 8 needs a clean

Despite the fanfare and razzamatazz as Windows8 gears up for launch our first impressions are not great. Microsoft has leapt on the mobile and tablet wagon and created an operating system geared to social media and mobile devices, leaving day-to-day business users...