by Adam | Jan 14, 2017 | Blog, Problem solving
When our customers have a problem they can either email our help system so their problem is tracked or they can phone us (and then we put it into the system to ensure it’s tracked), depending how urgent the problem is. The challenge is that when something serious goes...
by Adam | Oct 27, 2016 | Blog, Problem solving
When you sign up to an IT support service it is usually perceived as the number to call when things go wrong, but it should be much more than that. A good IT support company will help you to achieve your business goals. The problem is that most companies never think...
by Adam | Mar 13, 2015 | Blog
This is why many of our clients employ us – to deal with their staff when they have this complaint! Our first strategy is to log in remotely and see if we can fix the problem via the internet – and it’s still surprising how few people have tried shutting down their...
by Adam | Jul 20, 2014 | Blog
Do you sometimes find your computer has slowed to a crawl – usually when you’re in the biggest hurry to get things done? It’s not unusual and can be for a whole host of reasons. If you’re running Windows the operating system gets updated regularly and eventually...
by Adam | Nov 10, 2013 | Blog
IT support costs money – we all have to earn a living! If you’ve got an internal IT support person or team then you pay their costs. If you’re a smaller organisation you probably don’t need a full-time support person, which is where outsourced services come into...
Recent Comments