Communication costs are quietly creeping up year after year, and small business owners are feeling the squeeze. The problem is, you can’t simply cut down on phone calls, they’re how you stay connected to clients, win new business, and keep operations running smoothly.

So what happens? Your profits slowly get eaten away by rising call charges and poor service.

 

And service is a big part of the problem too.

 

One of the most common complaints we hear is that support is slow or non-existent when something goes wrong.
Even basic tasks like moving your business phone number to a new location can feel impossible with many providers.

That means:

• new business cards

• new stationery

• website updates

• social media updates

• and the hassle of telling customers your number has changed

 

That’s the old way of doing things.

The smarter option: internet phone systems (VoIP)

 

Today’s technology allows businesses to use the internet to carry phone calls, and it’s a much more flexible, powerful solution.

Let’s clear up one myth first:

 

An internet phone system does NOT mean plugging a headset into your computer.
You still get a proper desk phone, just one that uses the internet instead of traditional phone lines.

Here’s what you can get with an internet phone system:

 

✔ Your phone number can move with you – If you relocate, your number can move too,  without expensive forwarding charges or the need to update everything.

✔ One number across multiple locations – Several offices can share the same number, making it easier to grow without extra complexity.

✔ Non-geographical numbers – You can choose an 03 number so clients don’t automatically assume you’re “too far away”.

✔ Calls to 01, 02 and 03 included – Most packages include calls to local and national numbers as standard.

✔ Voicemail to email – You can receive voicemail messages directly in your inbox, perfect for remote working and keeping organised.

✔ Better customer service – The system can recognise incoming calls and display customer details on screen, helping your team respond quickly and professionally.

And the best part? It can be cheaper.

 

Call charges for internet phone systems are generally much lower than traditional landlines.
There is an upfront cost for compatible handsets, but this is usually paid back quickly through reduced monthly call bills.

The bottom line

 

Business owners don’t need to put up with outdated telecoms or poor service anymore.
With an internet phone system, you don’t have to hunt for the “right package”, you get a system that matches your business needs.

Want to know if VoIP is right for your business?

 

If you’d like, Via Wire can help you compare your current phone system to a modern internet-based solution, and show you the real cost savings.