How to Get Support with Via Wire

Support made easy, so you can get back to what matters most.

Start by checking our status page, then select ONE of the contact methods listed below.

Check our Status Page

First, check our status page to ensure there isn’t a larger issue that we already know about.

Raise a Support Ticket

Visit the helpdesk portal, call us on 01702 668730, or send us a WhatsApp to raise a spport ticket.

Send us a Chat

Start a conversation with us on WhatsApp or send an SMS text message from your mobile to raise a support ticket.

Call our Technicians

Call our support team on 01702 668730. We’re available and ready to assist you with whatever you need.

Once your issue has been logged, all replies and conversations will appear in the same thread. This makes it easy to track progress, especially if multiple people in your organisation are experiencing the same issue.

Our Support Hours

Providing round-the-clock and proactive support when you need it most.

Standard support hours

Mon-Fri 9:00am – 5:00pm

Out-of-hours support

Available 24/7 on Whatsapp

Any ticket not created through the portal will be created with a priority of, “Low”, to raise a ticket with any other priority it must be done through the portal.

If you send more than one message using WhatsApp or SMS in a 48 hour period, they will automatically be applied to the previous support ticket.

What Our Customers Say

Join the growing number of businesses staying connected with our proactive IT managed services.