Check a few different websites to see if you are able to get online.

Can you check that the computer has been restarted, not shut down, as they perform different actions.

Check the front of the router to see what the 'DSL' and 'WAN2' lights are showing.

If you have been experienced any issue's with your phone systems, please select 'Issue with the phone system'. However if there is a change you would like to make to your phone systems, please select 'Change Required'

Check whether incoming or outgoing calls are being affected by the issue you are experiencing.

Check whether the router has been restarted by switching it off and back on, do not do a factory restart.

Check whether you are able to access and use websites, as well as emails.

Please describe what would normally happen if this issue hadn't occurred.

Please provide any extra information then submit the ticket, this is something we will investigate.

Please provide any extra information then submit the ticket, we will then carry out the change as required.

Please provide any extra information then submit the ticket, this is something we will investigate.

Please provide any extra information then submit the ticket, this is something we will investigate.