Ticket Details HiddenEmail(Required) HiddenTicket Number Type of issue(Required)--ComputerPhoneInternetOtherIs the computer online?Check a few different websites to see if you are able to get online.--YesNoHave you restarted the computer?Can you check that the computer has been restarted, not shut down, as they perform different actions.--YesNoIs it affecting all devices?--YesNoHas there been a power cut?--YesNoDo you have access to the router?--YesNoAre the lights showing on the router?--YesNoWhat are the lights doing?Check the front of the router to see what the 'DSL' and 'WAN2' lights are showing.--Flashing all togetherFlashing randomlyIs this an issue with the phone system or a change you would like to make?If you have been experienced any issue's with your phone systems, please select 'Issue with the phone system'. However if there is a change you would like to make to your phone systems, please select 'Change Required'--Issue with the phone systemChange requiredIs it all phones or only one? --All phonesOne phoneIs your internet working?--YesNoAre Inbound or Outbound calls affected?Check whether incoming or outgoing calls are being affected by the issue you are experiencing. --OutboundInboundBothWhat is the screen showing?--NormalNothingRegisteringIs the power on?--YesNoHave you experienced any of the following?Please select all that apply. Unknown message Crackly line One way audio Distorted voice Only working on speaker None of the above Have you restarted the router?Check whether the router has been restarted by switching it off and back on, do not do a factory restart. --YesNoAre websites and emails working?Check whether you are able to access and use websites, as well as emails.--YesNoOnly emailsOnly websitesWhat issue have you been experiencing? What were you expecting to happen?Please describe what would normally happen if this issue hadn't occurred. Is there any additional information that you think we might find helpful?Please provide any extra information then submit the ticket, this is something we will investigate.Please describe the changes you would like to be carried out on your phone systemPlease provide any extra information then submit the ticket, we will then carry out the change as required.Can you provide some more information on why you think the internet isn't working?Please provide any extra information then submit the ticket, this is something we will investigate.Can you describe in more detail what the lights are displaying?Please provide any extra information then submit the ticket, this is something we will investigate.