Via Wire provides two-way satellite-based internet service (“Services”), receivable with a Satellite dish, Wi-Fi router, power supply and mounts (“Satellite Kit” or “Kit”). The Satellite Kit and Services are novel, under development, and subject to change. Satellite performance goals will be amended by Via Wire from time to time based on experience and innovation.
|SERVICE PACKAGE||Service Availability||Latency (ms)||Expected Download (mbps)||Expected Upload (mbps)||Allowable Data|
|Standard||≥99%||20-40||50-250||10-20||No Data Caps|
*Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours. Satellite may temporarily reduce speeds if our network is congested.
At the time of delivery, the Satellite Kit should be able to connect customers to the Services and to remain intact and operable for a minimum of 12 months after delivery if installation instructions are followed and if the Kit is carefully maintained and not subjected to physical damage, extreme weather conditions, or connected to aged or faulty personal devices. Customers must follow installation directions and connect the Satellite dish directly to the mobile network equipment without any additional jumper cables, receptacles, or any other devices aimed at extending the reach of the link between the two components.
Various circumstances may affect the performance of Satellite Kits and Services, including, but not limited to: (a) failure to follow Via Wire instructions; (b) installation environment; (c) angle and/or field of view of the dish; (d) weather; (e) quality of your personal devices; (f) interference by other devices; (g) proximity of other Satellite Kits; (h) quality, condition and positioning of the cables; (i) reliability of power from the grid or problems with customer’s electrical power; (j) improper tower grounding; (k) proximity or location of the customer premise equipment; (l) too many active or parallel network connections (m) fire, flood, wind, lightning, earthquake, or other acts of nature or God; (n) spills of food or liquids on Satellite Kit; (o) misuse, abuse, accident, vandalism, alteration, or neglect; and (p) normal wear and tear or deterioration.
Like other novel technology products, the Satellite Kit will eventually become technologically obsolete. From time to time, customers may need to purchase a newer model for optimal Services. Via Wire may change these Satellite Specifications, the Satellite Kit (including delivered devices via software updates), Services, and Services plans from time to time. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours.
The Satellite Kit can and may be accessed by Via Wire to perform support actions, request limited diagnostic information, monitor performance, and provide research for improvement purposes.