Reliable IT Support for Businesses
Fast, Friendly & Always Available: Proactive IT services for London and Essex Businesses.
Your Trusted IT Partner
Here when you need us.
24/7 Availabilty
Always ready to assist, no matter the time or day.
Proactive Monitoring
Enjoy peace of mind knowing we catch problems before they cause disruption.
Remote Support
Quick, reliable remote support for issue resolution.
On-Site Support
For more complex challenges, our skilled technicians come to you.
Scalable Solutions
From SMEs to growing enterprises, our IT support evolves with you.
Flexible Billing
Choose from monthly, pay-as-you-go, or pre-purchased hours.
IT support company in Essex
We’re Here To Help You Succeed
Your business deserves more than just IT support — it deserves peace of mind.
With proactive monitoring and over 10 years of experience behind the scenes, you get reliable, secure systems that just work — so you can focus on what really matters: growing your business.
You’ll have a dedicated team that feels like an extension of your own — ready to step in with expert support and advice whenever you need it, without the stress or jargon.
What our customers are saying…
Need reliable, responsive IT support?
Join the businesses who trust us to keep things running smoothly
We don’t believe in one-size-fits-all pricing.
After a quick chat, we’ll recommend the best option for your business — no hidden costs or techy confusion.
Next Steps
1. Book a discovery call
Schedule a quick call to discuss your business needs and explore how we can support your goals with the right IT solutions.
2. We assess your IT needs
We evaluate your needs, recommend a customised IT support plan, and seamlessly transition from your current Managed Service Provider (MSP), ensuring minimal disruption.
3. Ongoing support as your business grows
Enjoy tailored IT support that adapts to your evolving needs, ensuring your systems stay reliable and scalable as your business expands.
95%
Tickets responded to within 5 minutes
100%
Client satisfaction
80%
IT challenges resolved on first contact
FAQ
Frequently Asked Questions
What IT support services does Via Wire offer?
Via Wire provides comprehensive IT support for businesses, including proactive system monitoring, cybersecurity protection, cloud solutions, remote support, and on-site IT assistance. Whether you need fully managed IT services or ad-hoc support, we ensure your business stays secure and operational.
How does outsourced IT support benefit my business?
Outsourcing IT support to Via Wire gives your business access to expert IT professionals, reduces downtime, improves cybersecurity, and ensures your technology is always up to date. Our proactive IT management helps prevent issues before they disrupt your business, keeping your systems running smoothly.
Do you offer 24/7 IT support?
Yes, we provide out-of-hours IT support for businesses that need assistance beyond standard working hours. This service is available at an additional cost and ensures you have access to expert help whenever you need it. Contact us to discuss a custom IT support plan that fits your business needs.
How quickly can you respond to IT issues?
At Via Wire, we typically respond to support requests in under 5 minutes. As part of our Service Level Agreement (SLA), we aim to resolve all issues within 8 working hours. Whether it’s a quick remote fix or an on-site visit, we prioritise urgent problems to get your systems back up and running as quickly as possible.
Can Via Wire help with Microsoft 365 support and security?
Absolutely! As a Microsoft 365 reseller and IT support provider, we help businesses set up, manage, and secure their Microsoft 365 environment. We also offer Microsoft security audits, data backup solutions, and advanced threat protection to keep your organisation safe. Plus, our team of experts holds Microsoft 365 certifications to deliver the highest standard of support and guidance.
Do you provide IT support for small businesses?
Yes, our small business IT support services are designed to provide cost-effective solutions without compromising on quality. We help SMEs with everything from network security to cloud computing and ensure they have the right IT infrastructure to grow their business.
How much does it cost?
We understand that every business has unique needs, which is why we don’t believe in a one-size-fits-all pricing model. Rather than providing misleading “starting from” prices, we take the time to understand your specific challenges, requirements, and goals. This way, we can offer you a tailored solution that fits your business perfectly. Rest assured, our prices are competitive, and you can count on top-notch service that’s designed to meet your exact needs.
How quickly can you respond to IT issues?
At Via Wire, we typically respond to support requests in under 5 minutes. As part of our Service Level Agreement (SLA), we aim to resolve all issues within 8 working hours. Whether it’s a quick remote fix or an on-site visit, we prioritise urgent problems to get your systems back up and running as quickly as possible.