An app password is a code that gives an app or device permission to access your Office 365 account.


To create another app password

  1. Sign in to Office 365.
  2. Choose Settings Office 365 Settings button > Office 365.
  3. Choose Security & Privacy > Additional security verification. You’ll only see this option if your admin has set up multi-factor authentication for your organisation.. If you don’t see this option, contact your Office 365 admin and tell them to turn on multi-factor authentication.
  4. Choose Additional security verification.
  5. Choose Update my phone numbers used for account security. This will display the following page:Choose app passwords
  6. At the top of the page, choose App Passwords.
  7. Choose create to get an app password.
  8. If prompted, type a name for your app password, and click Next.
  9. Choose copy password to clipboard. You won’t need to memorise this password.Choose copy to your clipboard.

    Tip: If you create another app password, you’ll be prompted to name it. For example, you might name it “Outlook.”

  10. Go to the app that you want to connect to your Office 365 account. When prompted to enter a password, paste the app password in the box.

To use the app password in Outlook

You’ll need to do these steps once.

  1. Open Outlook, such as Outlook 2010, 2013, or 2016.
  2. Wherever you’re prompted for your password, paste the app password in the box. For example, if you’ve already added your account to Outlook, when prompted paste the app password here:Paste your app password in the Password box.
  3. Or, if you’re adding your Office 365 account to Outlook, enter your app password here:Enter your app password in both Password boxes.
  4. Restart Outlook.